Covid-19

At AKRA SUITES & SPA, our absolute priority is the health & safety of our staff & guests.

We are carefully monitoring the COVID-19 situation through regular updates ( link to https://eody.gov.gr/en/covid-19/) and guidance (https://eody.gov.gr/en/public-safety-advice/ ) from the Hellenic Health Organization (E.O.D.Y.), the European Center for Disease Prevention and Control (ECDC) (www.ecdc.europa.eu/en/covid-19 ) & the World Health Organization (WHO), strictly implementing all related mandates.

All our staff & associates have been trained & are continuously updated in COVID-19 related protocols. As such, they will always use face coverings, while social distancing measures will be adhered to whenever possible.

Disinfecting gels are available at all public spaces and complementary disinfectant wipes as well as personal protection equipment (face masks and gloves) are available upon request.

We have partnered with some of the worlds leading companies in the areas of cleanliness and hygiene, namely NILFISK, using their specialized products to offer you the best services possible.

Furthermore, we do our best to offer additional preventative measures, while making sure that you get the best guest experience through utmost comfort & privacy.

In that respect, we will be implementing a rigorous cleaning & disinfection regimen, while we will be offering, where possible, contactless solutions designed to serve your needs in the best way while creating another layer to our preventative safety measures.

The Reception
The reception area will be disinfected frequently with hospital grade disinfectants, and social distancing will be adhered to, whilst hand sanitizers will be always available. We offer our guests the option to Check-in online. You will receive the majority of documents (invoices, receipts, etc.) via email.
Our check in time has been adjusted to 15.00 and check out time to 11.00. The additional time between each check-out and check-in is essential to ensure that each room is thoroughly cleaned & disinfected between stays, while the space is adequately ventilated.
Our reception team will always be a call away for any assistance you may require throughout your stay!

Guest Rooms
Our trained housekeeping staff will be always wearing masks & gloves and will be meticulously clean and disinfect your room before your arrival with the use of NILFISK and UV sterilization products, to ensure that you have a care free stay.
Housekeeping services during your stay as well as linen & towels change will be provided only upon your request.

Pools
All chairs, sunbeds & tables are placed using social distancing standards and will be disinfected after every use.
Our main pool as well as all outdoor hot tubs are cleaned & chlorinated daily, while fresh pool towels will be provided daily.

Food & Drink
Your complimentary, made to order breakfast, will be served at your own room or balcony.
Eating at AKRA Restaurant is outdoors only, offering a breathtaking view, while the spacing will adhere to the new social distancing measures .
Alternatively you may wish to enjoy a private lunch / dinner, please call the Reception for more information & to make a booking.
Our food handlers, cooks and supervisors are trained on safe food preparation and service practices & will always follow strict sanitation guidelines.

Transfers
All drivers and passengers are required to wear masks.

Medical Support
AKRA SUITES & SPA has a doctor on call.
We are also cooperating with the public hospital of Santorini, as well as the Central Clinic of Santorini (https://santorinicentralclinic.gr) where COVID-19 testing can be carried out if needed.
For further questions our team is at your full disposal and will be delighted to assist you via email, at info@akra-suites.gr.

We look forward to welcome you!